Terms of Use

This document provides information relating to the website features, products and terms of usage of the website, https://www.orchidsluxhome.com. Orchids America LLC provides services subject to the following conditions.

1. YOUR CONSENT & ELIGIBILITY OF USE
2. LIMITATION OF LIABILITY

    Under no circumstances shall Orchids America LLC, its affiliates or agents be liable for:

    3. MISCELLANEOUS TERMS

    All transactions and any contract or contractual relationship arising from the use of the website shall be governed by the laws of the State of Texas. The Courts of Texas shall have exclusive jurisdiction over any such dispute arising from the website and these Terms of Use.

    4. ORDERING

    Orchids America LLC (Known as Orchids Lux Home) is a wholesale company that sells only business-to-business. All customers are required by law to supply a state sales tax certificate.

    5. PRICING

    6. WHOLESALE/STOCKING DEALER PRICING

    7. DESIGNER PRICING

    8. PAYMENTS

    9. CANCELLATIONS/ORDER CHANGES

    10. SHIPPING

    11. INTERNET MAPP & IMAPP POLICY

    In respect for both our brick and mortar customers and e-commerce retailers, we request that all online pricing be a minimum of 2.5 times the wholesale price listed on our website.  We cannot police prices across the internet, but do hope that everyone respects this policy and adheres to these guidelines.  If you come across a retailer in violation of these guidelines, please let us know.  Violation of this policy will result in Orchids America LLC requesting the customer to cease and desist in said advertising or promotion.  Additionally, Orchids America LLC will discontinue accepting orders and/or shipping orders for said customer.

    12. UNIQUE PRODUCTS

    Some products in the Orchids America LLC line are handcrafted using natural materials—therefore, no two products are identical and may vary in color, size or finish.  We believe that this adds to the value and quality of those products.  Small irregularities in sizes, embroidery and color are hallmarks of hand-craftsmanship and should not be considered defects.

    These items cannot be claimed for the reasons listed above.

    13. ONLINE LOGIN

    If you are an existing customer, you can request login details online.  Please note that login details are only issued to resellers in the home textiles industry.

    14. DAMAGE CLAIMS

    15. RETURNS

    16. CUSTOMER AGREEMENT

    By placing an order, the customer agrees to Orchids America LLC Terms and Conditions.